1. Eligibility for Refund
Customers may request a refund for goods under the following conditions:

·        The product is defective, damaged, or not as described at the time of delivery.

·        The product is unused, in its original packaging, and returned within the specified return period (e.g., 1–7 days).

·        The customer provides valid proof of purchase (invoice/bill).

2. Non-Refundable Items
Refunds will not be processed for:

·        Goods damaged due to misuse, mishandling, or improper storage by the customer.

·        Items that have been used, altered, or are not in original condition.

·        Customized, perishable, or clearance items (if applicable).

3. Refund Process

·        Once the returned goods are inspected and approved, the refund will be processed to the original mode of payment.

·        Refunds typically take 7–10 working days to reflect, depending on the bank or payment provider original source of payment mode .

4. Replacement or Exchange

·        Customers may opt for a replacement or exchange if the item is defective or damaged.

·        Replacement is subject to availability.

5. Cancellation Policy

·        Orders can be cancelled before dispatch for a full refund.

·        Once shipped, cancellation is not permitted; customers may proceed under the standard return policy after delivery.