Refund Policy

1. Introduction 

This document is the single, unified policy governing refunds, cancellations, and exchanges for all products purchased through www.aparnaunispace.com. It covers our three product categories — Tiles, Bath Fittings, and Kitchen products — and applies to all orders placed online or facilitated through our experience centres in Hyderabad, Bengaluru, Chennai, and Vijayawada. 

Read this policy before purchasing. Eligibility differs significantly by product type. The core principle: 

we sell materials-and-fittings intended for permanent installation. Once installed, no claim is possible regardless of reason. 

 2. Key Definitions 

• Manufacturing Defect: A flaw arising from the production process — structural failure, glaze defect, DOA appliance — confirmed on inspection. Does not include shade variation, surface wear, or damage from handling/installation. 
• Installed: Any product that has been fixed, fitted, plumbed, mounted, wired, or integrated into any surface, wall, floor, or appliance space, even temporarily. 
• DOA (Dead on Arrival): An appliance that fails to power on or function upon first use, confirmed by a brand-authorised service engineer's report within 48 hours of delivery. 
• Dispatch: The point at which the order leaves our facility or logistics partner's warehouse, confirmed by a tracking number or dispatch notification. 
• Original Condition: Unused, uninstalled, unmodified, with original packaging intact where applicable. 

 3. Policy at a Glance 

The table below summarises eligibility across all categories. Detailed rules follow in Sections 4 through 6. 

All claims — regardless of category — must be submitted within 48 hours of delivery unless explicitly stated otherwise. Verbal claims are not accepted. All requests must be made in writing to info@aparnaunispace.com. 

PART A — REFUND POLICY 

4. General Refund Conditions 

A refund will only be considered when ALL of the following are true: 

• The request is raised within the applicable window for that category. 
• The product is in original condition — unused, uninstalled, unmodified, in original packaging. 
• Supporting evidence is provided: order number, invoice, clear photographs or video of the issue. 
• The product has not been altered, cut, drilled, or integrated in any way. 

 If any one of the above conditions is not met, the refund request will not be processed, regardless of the reason cited. 

 5. Refund Rules by Category 

  5.1 Tiles — No Refund Except Manufacturing Defect 

Tiles are non-refundable under all circumstances except a verified manufacturing defect. 

• Shade variation between tiles within or across batches is not a defect. It is a known characteristic of ceramic and vitrified tile production. Refunds will not be issued for this reason. 
• Breakage during handling or installation is not a manufacturing defect. 
• If a structural or glaze manufacturing defect is identified: report within 48 hours of delivery with photographs. Our team will inspect. If validated, we issue store credit or a replacement — not a cash refund. 

 5.2 Bath Fittings — No Refund Except Defect or Wrong Item 

Faucets, mixers, showers, spouts, and bath accessories are non-refundable on change of mind or incorrect selection. 

• Refund accepted only if: (a) a manufacturing defect is confirmed, or (b) the wrong product was delivered against your confirmed order. 
• Must be reported within 48 hours of delivery with evidence. 
• Any fitting that has been installed — even partially — is ineligible for refund under any circumstance. 
• Products under brand manufacturer warranty (Kohler, Roca, Parryware, American Standard, Kludi, Nobili, Zucchetti, Aquant, Boet, Scarabeo, Valvex, Tece): post-installation issues are handled through the brand's service network, not through Aparna Unispace. 

 5.3 Kitchen Appliances — DOA Refund Only Within 48 Hours 

Appliances (refrigerators, dishwashers, ovens, microwaves, chimneys, hobs) are covered under manufacturer warranty.

• A refund is considered only in a DOA situation: the appliance fails to function upon first use, reported within 48 hours of delivery. 
• A service engineer inspection report from the brand's authorised technician is mandatory before any refund is processed. 
• Once an appliance is installed, connected to power, or used — even once — it is no longer eligible for refund. All subsequent issues go through the brand warranty service (Bosch, Electrolux, Liebherr, Hafele, Reginox, Viking). 

 5.4 Kitchen Faucets & Sinks — Same as Bath Fittings 

The same rules as Section 5.2 apply. No refunds after installation. 

 5.5 Counter Tops 

• Standard stock: Refund accepted within 48 hours of delivery if the product is unused, uncut, and in original condition, and the issue is a manufacturing defect or wrong item delivered. 
• Custom / cut-to-size: No refund once fabrication has begun. If a manufacturing defect against confirmed dimensions is established, store credit is issued — not a cash refund. 

6. Non-Refundable in All Cases 

• Change of mind, design change, or contractor recommendation after delivery. 
• Incorrect quantity ordered — overage or shortage is the customer's responsibility. 
• Minor colour or texture variation attributable to screen/brochure representation versus physical product. 
• Damage occurring during or after installation. 
• Products purchased in flash sales or promotional events explicitly marked 'Final Sale'. 
• Shipping and handling charges, unless the error is solely Aparna Unispace's. 
• Any product where original packaging has been discarded or destroyed. 

7. Refund Process & Timelines 

• Email  info@aparnaunispace.com — Subject: REFUND — [Order Number] — within the applicable window. 
• Attach: invoice, description of issue, clear photographs or video. 
• Acknowledgement within 1 business day. Assessment completed within 3 to 5 business days. 
• If approved, product pickup is arranged. Refund is processed only after the returned product clears physical inspection at our facility. 

 Refund credit timelines once approved: 

• Credit / Debit Card or UPI: 7 to 10 business days to original payment source. 
• Net Banking: 5 to 7 business days. 
• Store Credit Note: Issued within 2 business days, valid for 12 months from date of issue. 

 PART B — CANCELLATION POLICY 

8. Cancellation by the Customer 

 8.1 Before Dispatch — General Rule 

Cancellations requested before dispatch are accepted with a full refund for most categories. Contact us immediately at info@aparnaunispace.com or +91-9154088438 with your order number. Once dispatch is confirmed, cancellation is no longer possible — the Refund Policy applies instead.  

 8.2 Tiles 

• Within 24 hours of order confirmation: Full refund. 
• After 24 hours but before dispatch: Accepted with a 10% restocking fee deducted from the refund. 
• After dispatch: Not cancellable. Refund Policy applies. 

 8.3 Bath Fittings 

• Before dispatch: Full refund. 
• After dispatch: Not cancellable. 

 8.4 Kitchen Appliances 

• Before dispatch: Full refund. 
• Indent / special-order appliances (not regular stock): Cannot be cancelled once placed with the brand or supplier. We will inform you at the time of purchase if this applies. 
• After dispatch: Not cancellable. 

8.5 Kitchen Faucets & Sinks 

• Before dispatch: Full refund. 
• After dispatch: Not cancellable. 

 8.6 Counter Tops — Standard 

• Before dispatch: Full refund. 
• After dispatch: Not cancellable. 

 8.7 Counter Tops — Custom / Cut-to-size 

• Before fabrication begins: Full refund. 
• Once fabrication has started: Not cancellable under any circumstance. 

 9. Cancellation by Aparna Unispace 

We reserve the right to cancel any order in the following situations: 

• Product is out of stock or discontinued after order placement. 
• Pricing or product information error on the website. 
• Suspected fraudulent transaction or unverifiable payment. 
• Inability to service the delivery location. 

In all such cases, a full refund will be processed within 5 to 7 business days to the original payment method. We will notify you before cancelling. 

 10. How to Cancel 

• Email:  info@aparnaunispace.com — Subject: CANCEL — [Order Number]. 
• Phone: +91-9154088438 (Monday to Saturday, 10 AM to 6 PM). 
• Verbal cancellations are not accepted. The timestamp of your email is the official cancellation time. 
• Modifying an order (quantity, colour, model) after placement is treated as a cancellation and re-order, subject to stock availability at that time. 

 PART C — EXCHANGE POLICY 

11. What Exchange Means 

An exchange means replacing a delivered product with an identical product (in case of defect) or a different product of equal or higher value from our catalog. Exchange is not a right — it is offered at our discretion within the conditions below. The 48-hour reporting window is firm across all categories. 

 12. Conditions Applying to All Categories 

• Request must be raised within 48 hours of delivery. No exceptions. 
• Product must be in original, uninstalled, unmodified condition with original 
• packaging where applicable. 
• Clear photographic or video evidence of the defect or discrepancy is mandatory. 
• Any product that has been installed — even partially — is ineligible for exchange, regardless of the reason or timing. 
• Change of mind, incorrect measurement, or selection error on the customer's or contractor's part does not qualify. 

13. Exchange Rules by Category 

 13.1 Tiles — No Exchange Except Manufacturing Defect 

Tiles are non-exchangeable under all circumstances except a verified manufacturing defect. 

• Shade variation between batches is not a defect and will not be accepted as an exchange basis. 
• If a manufacturing defect is validated on inspection, we replace the defective quantity with the same product from the nearest available batch. Exact shade match across batches is not guaranteed. 
• Order 10% more than your calculated requirement. Shortage from underordering is not an exchange basis. 

 13.2 Bath Fittings 

No exchange for change of mind or incorrect selection. 

• Exchange accepted if the wrong product was delivered (different SKU / model from confirmed order). 
• Exchange accepted if a manufacturing defect is confirmed within 48 hours. 
• Post-installation defects for branded products are handled through the manufacturer's warranty service — not through Aparna Unispace exchange. 

 13.3 Kitchen Appliances 

Exchange (replacement) accepted only for DOA units, within 48 hours of delivery. 

• Mandatory: brand-authorised service engineer inspection report confirming DOA before exchange is processed. 
• Once installed, connected to power, or used — even once — the appliance is not eligible for exchange. All issues thereafter fall under brand warranty. 

 13.4 Kitchen Faucets & Sinks 

Same rules as Bath Fittings (Section 13.2). No exchanges post-installation. 

 13.5 Counter Tops 

• Standard: Exchange within 48 hours if wrong product delivered or manufacturing defect confirmed. 
• Custom / cut-to-size: Exchange only for manufacturing defect against confirmed dimensions. Customer measurement errors are not eligible. 

 14. Exchange Process 

• Email:  info@aparnaunispace.com — Subject: CANCEL — [Order Number]. 
• Attach: invoice, photographs/video clearly showing defect or discrepancy. 
• Assessment completed within 3 to 5 business days of acknowledgement. 
• If approved, pickup of the original and delivery of the replacement are coordinated together where logistically possible. 
• If the exact product is unavailable: we offer (a) the closest approved alternative, or (b) a store credit note valid for 12 months. 

15. Price Difference on Exchange 

• Exchange for higher-value product: you pay the difference. 
• Exchange for lower-value product: difference issued as store credit, not cash — unless the exchange results from our error. 

16. Contact for All Policy Queries 

Aparna Unispace Customer Support:

Email:  info@aparnaunispace.com
Phone: +91 - 9154088438  |  Monday to Saturday, 10 AM to 6 PM
Website:  www.aparnaunispace.com

We aim to respond to all policy-related queries within 1 business day and resolve claims within 5 business days of receiving complete documentation.