1. The Honest Position
All products sold by Aparna Unispace — tiles, bath fittings, kitchen fittings, and kitchen appliances — are touch-and-buy materials goods. They are not returnable on the basis of change of mind, incorrect selection, ordering error, or post-delivery preference change.
Our experience centres in Hyderabad, Bengaluru, and Vijayawada exist for one core reason: so that you can see, touch, and evaluate the product before buying. Online purchasing is available as a convenience — the responsibility of making an informed selection before purchase rests with the buyer.
We offer relief in one set of circumstances only: where the product was damaged in transit through our handling, or where a verified manufacturing defect exists. These are not grey areas — each has a defined process and a strict 48-hour reporting window from the time of delivery.

2. Market Standard on Tiles — No Returns
Tiles are a final-sale category across the Indian building materials industry. This is not a policy unique to Aparna Unispace — it applies industry-wide.
Kajaria Ceramics, Somany Ceramics, RAK Ceramics, Nitco, Orient Bell, Simpolo, and every organised tile retailer in India operates on the same basis: tiles once sold are non-returnable. The reasons are structural to the category:
Tiles are produced in batches. Once a batch runs out, the exact shade cannot be reproduced. Returned tiles from one buyer cannot be resold to another.
Shade variation across tile pieces within a design is a natural manufacturing characteristic, not a defect. It is governed under BIS standard IS 15622 which permits shade grading. No retailer accepts returns on this basis.
Breakage during transit within the customer's premises or during installation is the customer's risk after delivery sign-off.
Over-ordering and leftover tiles after installation are the customer's responsibility. This is why the industry standard is to order 10% extra — not to return the surplus.
The only exception — across the industry and at Aparna Unispace — is a verified structural or glaze manufacturing defect, reported within 48 hours of delivery with evidence.

3. Category-by-Category Return Rules

3.1 Tiles — Floor, Wall, Kitchen, Outdoor, Parking, Décor
No returns. No exceptions other than manufacturing defect.
Shade or texture variation between tiles: not a defect, not returnable.
Leftover tiles post-installation: not returnable.
Incorrect quantity ordered: not returnable.
Breakage during installation: not a transit damage claim.
Manufacturing defect (structural crack from production, confirmed glaze flaw): must be reported within 48 hours of delivery with photographs. Subject to physical inspection. If validated, we issue store credit or replacement — not a cash refund. This mirrors industry practice.

3.2 Bath Fittings — Faucets, Mixers, Showers, Spouts, Accessories
No returns on change of mind or selection error.
Transit damage: report within 48 hours of delivery with photographs. Do not install a visibly damaged product.
Manufacturing defect (confirmed on inspection): report within 48 hours, unused and uninstalled. If validated, replacement or store credit issued.
Wrong product delivered (different SKU from what was ordered): report within 48 hours. We will correct the error.
Once installed — even partially: no return, no exchange, no claim. Post-installation issues are handled by the brand's warranty service, not us.

3.3 Kitchen Appliances — Refrigerators, Dishwashers, Ovens, Microwaves, Chimneys, Hobs
No returns after installation or first use.
Dead on Arrival (DOA): the only basis for return or replacement. Appliance must fail to power on or function upon first use, within 48 hours of delivery, confirmed by a brand-authorised service engineer's inspection report. Without this report, a DOA claim cannot be processed.
Once an appliance is installed, connected to power, or switched on: no return is possible. All subsequent issues go through the brand's warranty service network (Bosch, Electrolux, Liebherr, Hafele, Viking).
Transit damage: report within 48 hours with photographs, before installation.

3.4 Kitchen Faucets and Sinks
Same rules as Bath Fittings (Section 3.2). No returns after installation.

3.5 Countertops
Standard stock countertops: return accepted within 48 hours if the product is unused, uncut, in original condition, and the issue is a manufacturing defect or wrong item delivered.
Custom or cut-to-size countertops: no return under any circumstance. Once fabricated, the product is yours. Manufacturing defect against confirmed dimensions is the only exception — assessed on inspection.

4. What Is Not Covered — Across All Categories
Change of mind after delivery.
Incorrect product selected by the customer or their contractor or interior designer.
Minor colour or finish variation between product photography and the physical product.
Damage caused during or after installation.
Products with damaged, discarded, or missing original packaging.
Products purchased during flash sales or clearance events explicitly marked as non-returnable.
Shortage due to the customer having underordered.
Any product that has been installed, even if the installation was performed incorrectly.

5. How to Raise a Return or Damage Claim
Email info@aparnaunispace.com within 48 hours of delivery.
Subject line: RETURN / DAMAGE — [Order Number]
Include: order number, invoice, description of the issue, clear photographs or video of the product and its packaging.
Acknowledgement within 1 business day. Assessment completed within 3 to 5 business days.
If approved, product collection will be arranged. Replacement, store credit, or refund (where applicable) is processed only after the returned product is physically inspected at our facility.

Note: Do not dispose of packaging or damaged goods before our team has completed inspection. Doing so will void the claim.

6. Resolution Options
Where a return or damage claim is validated, resolution will be offered in the following order of preference:
Replacement with the same product (subject to stock availability and batch matching for tiles).
Store credit note valid for 12 months from date of issue, usable on the website or at any Aparna Unispace experience centre.
Refund to original payment source — only where replacement and store credit are not viable, and only for eligible categories.

Cash refunds are not issued for tiles under any circumstance, including manufacturing defect — consistent with industry practice.

7. Contact

Aparna Unispace
Email: info@aparnaunispace.com
Phone: +91-9154088438  |  Monday to Saturday, 10 AM to 6 PM
Website: www.aparnaunispace.com